Returns & Refund Policy

We want you to love your AapkaApnay garments. If an item is not quite right, you are eligible to request a return or exchange within 14 calendar days from the date you receive your shipment.

To qualify for a full refund, items must satisfy all of the following requirements:

• Must be in completely unworn, unwashed, and pristine resaleable condition.
• Must have all original designer tags, embellishments, safety ribbons, and packaging intact.
• Free from perfume, makeup stains, alterations, or any signs of wear.

We do not provide complimentary pre-paid return labels. All delivery costs incurred when returning merchandise are the responsibility of the customer (unless the item arrived faulty or damaged).

You may use any reliable carrier (e.g., Royal Mail, DPD, Evri, ParcelForce). We strongly recommend choosing a tracked and insured postal service, as AapkaApnay is not liable for items lost, misrouted, or damaged during transit back to us.

Every garment is thoroughly quality-checked before dispatch. In the rare event that an item reaches you with a defect or in a damaged state:

Upon verification, we will cover the return postage cost in accordance with your statutory rights. Please note that merchandise damaged after being worn, washed, or altered cannot be classified as faulty and will not be accepted.

For health, hygiene, and personalization standards, the following items are strictly non-refundable:

Once your return arrives at our facility, please allow up to 14 working days for inspection and processing.

Approved refunds are reimbursed exclusively via the original method of payment (Credit/Debit Card, Apple Pay, Bank Transfer) used at checkout. Depending on your financial institution, funds may take 3–5 additional business days to reflect in your account.